FAQs

Get Answers To Your International and Domestic Shipping Questions

Welcome to Jade International

Moving your cargo around can be complex but Jade International is here to help! Feel free to browse through the frequently asked questions. If you have questions, it’s easy to get in touch with us.

Frequently Asked Questions (FAQ)

What is the primary function of a freight forwarder?

We facilitate the shipper in the international logistics of their freight; coordinating with the truckers, airline, carriers, agents, etc. We negotiate and compare rates with multiple vendors to provide our clients with the best overall options to move their cargo.

Cost depends on how you specifically are exporting/importing your freight, what type of cargo you are shipping, or the amount you are shipping. Each quote is unique depending on the specific details of each shipment. If you would like to get a quote today, please click here  and we will be happy to serve you.

Air freight is based on the actual volume weight (added weight behind actual and volume).

Please contact our office directly and we will get you in contact with our licensed Customs broker that can direct and guide you to the areas you will need to address.  The complexities and the individual requirements you have will need to be understood and email is not the most efficient format.

The US Government determines the duty rate and it is based on the HTS, and the country of origin.

When original bills of lading are required the goods will not be released at destination until the original bill of lading is surrendered to the carrier or NVOCC (non vessel operating common carrier) at destination. Original bills of lading provide a safeguard for securing your payment. They are issued as a set of 3 originals and non-negotiable copies, and they are a negotiable document that needs to be presented at destination.

A seaway bill is an express or telex release bill of lading that authorizes the carrier or NVOCC at destination to release your goods upon arrival as an original bill of lading is not required. It is not a negotiable document.

YES. Any undeclared hazardous materials/dangerous goods will result in fines and penalties by the United States Department of Transportation (DOT) or individual state’s DOT, Coast Guard, and the FAA.

Yes, as the Shipper/Exporter of Record you are responsible for the Schedule B Number of your product. Click here (https://uscensus.prod.3ceonline.com/) for the Schedule B search engine provided by U.S. Census Bureau. Make sure that you provide the complete ten-digit code for your product. The export team here at Jade is available to guide you in your search, but ultimately it is the responsibility of the Shipper/Exporter of Record.

Incoterms are internationally recognized terms of agreement for buying and selling goods across the globe. Incoterms are agreed upon between the seller and buyer in regards to when the responsibility and risk of the goods and transport are transferred.

DOWNLOAD our Jade Incoterms chart to use as a helpful guideline.

A Harmonized Tariff Schedule (HTS) Number is a ten-digit code that identifies a product to US Customs. The HTS # is required to file a US Customs entry and the importer or exporter of record is ultimately responsible to make the decision or sign off on which HTS # to use. If you are unsure of your HTS # we recommend starting with CROSS – (Customs Rulings Online Searching System) or by searching by chapter in the actual Harmonized Tariff schedule of the United States.

Our Import Staff at Jade are here to guide you when you are classifying your goods.

While both numbers are 10 digits long they are NOT directly related. A Schedule B # is used for exporting out of the US, and HTS #’s are used for cargo being imported into the US.

You may see additional invoices on your bill for unforeseen circumstances. One example is storage. While we do understand your frustration, these charges are the responsibility of the importer or exporter of record. And are unfortunately unable to be quoted ahead of time.

This can depend upon how the cargo is consigned, the carrier and the terminal that is being used. Generally, 2 to 5 days without weather or congestion delays.

Customs and Border Protection requires a bond to ensure payment of duties for your cargo being imported into the US.

We’re Good, But Don’t Take Our Word For It

“Wow! It’s great to know who to contact for help, and even better…being helped ! We couldn’t have done this without you, and your resources. Thanks for looking out for us. Thanks for the quick and easy to understand reply! Your help on our recent letter of credit shipment allowed for a smooth and easy transaction.”

Wendy from medical supply company

“We have been doing business with Jade International for over 10 years. During that time, they have excelled in their service, attention to detail and understanding of the import issues. We are very pleased to have Jade International as our US Custom Broker”


Rafael from Manufacturer of silicon emultions

“I just wanted to take a moment to let you know how much I have appreciated Caitlin’s diligence and help with these shipments. She has been very patient and so very easy to work with. Her knowledge of all the details of forwarding has made these 2 shipments almost stress free! I am just grateful that I had the opportunity to work with Caitlin. She is a Keeper!”

Brian from battery company