GET MORE HELP WITH YOUR INTERNATIONAL SHIPPING
Moving your cargo around can be complex but Jade International is here to help! Feel free to browse through the frequently asked questions that we have collected over the years. If you have questions, its easy to get in touch with us. Simply click on CONTACT US to send us a message or use our LIVE CHAT.
What is the primary function of a freight forwarder?
We facilitate the shipper in the international logistics of their freight; coordinating with the truckers, airline, carriers, agents, etc. We negotiate and compare rates with multiple vendors to provide our clients with the best overall options to move their cargo.
How much does it cost?
Cost depends on how you specifically are exporting/importing your freight, what type of cargo you are shipping, or the amount you are shipping. Each quote is unique depending on the specific details of each shipment. If you would like to get a quote today, please click here and we will be happy to serve you.
Are the costs for ocean and air similar?
No, they are not. The ocean freight charges will be determined by the weight or measure of your cargo, whereas air freight is determined by the actual, or volume, of your shipment. Providing us with accurate cargo specifications will allow us to provide you with precise charges. If your weight or dimensions change your costs are also subject to change and our charges will reflect the final pieces, weight and dimensions that are shipped internationally.
What if I am new to importing and have questions on getting started?
Please contact our office directly and we will get you in contact with our licensed Customs broker that can direct and guide you to the areas you will need to address. The complexities and the individual requirements you have will need to be understood and email is not the most efficient format.
Who determines what the duty rate is?
The US Government determines the duty rate and it is based on the HTS, and the country of origin.
What is the difference between an original and a sea waybill?
When original bills of lading are required the goods will not be released at destination until the original bill of lading is surrendered to the carrier or NVOCC (non vessel operating common carrier) at destination. Original bills of lading provide a safeguard for securing your payment. They are issued as a set of 3 originals and non-negotiable copies, and they are a negotiable document that needs to be presented at destination.
A seaway bill is an express or telex release bill of lading that authorizes the carrier or NVOCC at destination to release your goods upon arrival as an original bill of lading is not required. It is not a negotiable document.
Do I have to classify hazardous materials/dangerous goods?
YES. Any undeclared hazardous materials/dangerous goods will result in fines and penalties by the United States Department of Transportation (DOT) or individual state’s DOT, Coast Guard, and the FAA.
As the Shipper/Exporter of Record, am I responsible for finding the Schedule B Number for my product?
Yes, as the Shipper/Exporter of Record you are responsible for the Schedule B Number of your product. Click here (https://uscensus.prod.3ceonline.com/) for the Schedule B search engine provided by U.S. Census Bureau. Make sure that you provide the complete ten-digit code for your product. The export team here at Jade is available to guide you in your search, but ultimately it is the responsibility of the Shipper/Exporter of Record.
What are Incoterms?
Incoterms are internationally recognized terms of agreement for buying and selling goods across the globe. Incoterms are agreed upon between the seller and buyer in regards to when the responsibility and risk of the goods and transport are transferred.
DOWNLOAD our Jade Incoterms chart to use as a helpful guideline.
What is an HTS #?
A Harmonized Tariff Schedule (HTS) Number is a ten-digit code that identifies a product to US Customs. The HTS # is required to file a US Customs entry and the Importer of Record is ultimately responsible to make the decision or sign off on which HTS # to use. If you are unsure of your HTS # we recommend starting with CROSS – (Customs Rulings Online Searching System) or by searching by chapter in the actual Harmonized Tariff schedule of the United States.
Our Import Staff at Jade are here to guide you when you are classifying your goods.
Is a Schedule B # and an HTS # the same?
While both numbers are 10 digits long they are NOT directly related. A Schedule B # is used for exporting out of the US, and HTS #’s are used for cargo being imported into the US.
I am receiving additional charges that were unexpected. Why?
You may see additional invoices on your bill for unforeseen circumstances. One example is storage. While we do understand your frustration, these charges are the responsibility of the Importer of Record. And are unfortunately unable to be quoted ahead of time.
My cargo has arrived at the port of entry. How long does it take to release my cargo?
This can depend upon how the cargo is consigned, the carrier and the terminal that is being used. Generally, 2 to 5 days without weather or congestion delays.
Why do I need a customs bond and what is it?
Customs and Border Protection requires a bond to ensure payment of duties for your cargo being imported into the US.